Last updated: July 30, 2026

1. Purpose

This Refund Policy describes when payments made to Xponzy Tech LLC ("Xponzy," "we," "us") are refundable, how to request a refund, and how we handle payment disputes. It forms part of our Terms of Service. Where an order page states a different refund rule for a specific product, the order page prevails for that product.

2. 30-Day Money-Back Guarantee for Shared Hosting

New shared web hosting plans are covered by a money-back guarantee for the first thirty days after the initial order, unless a different period is expressly indicated on the applicable order page. If you are not satisfied, cancel the plan and request a refund within that period and we will refund the hosting fees you paid for that plan.

The guarantee applies only to the first order of a shared hosting plan by a client. It does not apply to renewals, to accounts terminated for violations of the Terms of Service or the Acceptable Use Policy, or to any of the non-refundable items listed below, even when they were purchased together with a hosting plan.

3. Non-Refundable Items

The following are non-refundable once purchased or provisioned, except where a refund is required by applicable law:

  • Domain name registrations, renewals, and transfers. Domain fees are committed to the registry at the moment of registration and cannot be recovered. Registered domains remain yours to use for the full registration term.
  • Setup and installation fees. One-time fees for account setup, configuration, or installation work compensate work already performed.
  • Third-party licenses and services. Licenses purchased from or through third parties, such as control panel licenses, software licenses, and SSL certificates, follow the refund rules of the issuing vendor and are generally non-refundable. In particular, if and when Xponzy becomes formally authorized to resell Google Workspace licenses, those licenses will be non-refundable in accordance with Google's own terms; until such authorization exists, Xponzy does not sell Google Workspace licenses.
  • Professional services. Web development, migration, consulting, and managed IT service work is non-refundable once the work has commenced, except as stated in the applicable project agreement.
  • Fees imposed by payment processors or registries that Xponzy cannot recover.

4. Pro-Rata Rules

  • Outside the money-back period, cancellations take effect at the end of the current billing term, and no pro-rata refund is issued for the unused remainder of the term, unless applicable law requires otherwise.
  • If Xponzy permanently discontinues a service you have prepaid, we will refund the unused portion of the prepaid fees on a pro-rata basis or offer an equivalent replacement service, at your choice.
  • Service credits issued under the Service Level Agreement are applied to future invoices and are not paid out in cash.
  • Account credit balances resulting from overpayment can be applied to future invoices; cash refunds of credit balances are handled case by case and returned to the original payment method where possible.

5. How to Request a Refund

Submit a ticket through our support portal at https://xponzy.com/submitticket.php from the account that placed the order, indicating the service concerned, the invoice number if available, and the reason for the request. We review refund requests within a reasonable time, normally a few business days. Approved refunds are issued to the original payment method used at checkout, through Stripe or PayPal as applicable. Depending on the processor and your bank, funds may take several business days to appear.

6. Chargebacks and Payment Disputes

If you believe a charge is incorrect, please contact us first through the support portal so we can investigate and, where appropriate, correct it. Initiating a chargeback or payment dispute without contacting us deprives us of the opportunity to resolve the issue and generates processor fees.

When a chargeback is filed against a legitimate charge, we may suspend the related services and the client account while the dispute is open, and reactivation may require payment of the disputed amount and of any dispute fees charged to us by the payment processor. Repeated or abusive chargebacks may result in termination of the account. We reserve the right to dispute chargebacks that we consider unfounded and to provide the processor with relevant records of the order and service usage.

7. Fraud and Abuse

Refunds are not available for accounts created or used fraudulently, for orders placed with stolen payment instruments, or where the money-back guarantee is used repeatedly to obtain free service. We may decline refund requests that show a pattern of abuse.

8. Questions

If you are unsure whether a service qualifies for a refund, ask us before ordering through our contact form at https://xponzy.com/contact.php, or open a ticket at https://xponzy.com/submitticket.php for an existing service.