Answers to the questions we hear most often. If yours is not here, reach us through the contact form.
What hosting plans do you offer?
We offer shared hosting starting at $1.99 per month, WordPress hosting, and reseller hosting, plus game servers and SSL certificates. You can compare plans and order directly in our online store.
How does billing work?
Everything runs through your client portal. Invoices are generated before each renewal, you can see due dates, payment history, and active services at any time, and reminders go out before anything renews, so there are no surprises.
What payment methods do you accept?
We accept major credit and debit cards processed through Stripe, as well as PayPal. Payment methods are managed securely from your client portal.
How do I get support?
Support is provided through our ticket system in the client portal. Opening a ticket creates a tracked record of your request, routes it to the right person, and lets you follow progress until it is resolved.
How quickly do you respond?
Our response-time targets are published in our service level agreement (SLA) page. Targets vary by the type and priority of the request, and tickets are handled according to the commitments defined there.
Can I transfer my domain to Xponzy?
Yes. Most domains can be transferred once they are unlocked and you have the authorization code from your current registrar. Start with a search on our domain checker, or open a ticket and we will walk you through it.
What business email options do you offer?
We provide cPanel email hosting on your own domain today, along with consulting and migration services for Google Workspace environments. Deliverability records, meaning SPF, DKIM, and DMARC, are part of every setup we deliver.
Do you handle email migrations?
Yes. Our email migration covers cPanel, IMAP/POP, Microsoft 365, and other providers, with data pre-staged in advance, a planned DNS cutover, and mailbox-by-mailbox verification afterward. Request an assessment to receive a plan and quote.
Can I buy Google Workspace licenses from Xponzy?
Not yet. Direct licensing is pending authorization, and Xponzy is not currently an authorized Google reseller. Consulting, migration, and support for Google Workspace environments are available today, and you can join the waitlist on our Google Workspace page.
What is your cancellation and refund policy?
You can request cancellation of a service at any time from your client portal. Refund eligibility and timelines are described in our refund policy, which we encourage you to review before ordering.
How do you protect my information?
The client portal runs over encrypted HTTPS connections, access to systems is limited to the staff who need it, and the email domains we manage are protected with SPF, DKIM, and DMARC. We also encourage every client to enable two-factor authentication where available. Our email security practices are described in more detail on our website.
How do I contact Xponzy?
The fastest route is the contact form on our website, or a ticket from your client portal if you are already a client. Either way, your message lands in the same tracked queue and gets a response within our published targets.
